DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and Cloud offerings. At its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers both inside and outside your firewall. These tools are packaged neatly into a familiar and easy-to-use Microsoft® Management Console, or MMC-style interface. Depending on your organization's needs DRS can be deployed in one of two modes: stand-alone or centralized. Let's cover these two modes in a little more detail and then jump into the systems administration tools. Deploying DRS in centralized mode requires the installation and configuration of the DameWare Central Server, which is one of three server components including DRS v11. The DameWare Central Server includes the DameWare Administration Console which lets you set up DameWare users, manage all of your licenses, share host lists and see a list of all current Internet sessions.
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